Performance Enhancement Services

Abbott Diagnostics offers comprehensive support options to help laboratories get the most out of your diagnostic solution.

Go-live planning and support ensures a successful transition from the initial installation to a live, working system. On-site, Abbott Diagnostics technical experts will help simplify, coordinate, and plan your go-live process.

System software application optimization boosts the efficiency of your Abbott Diagnostics system software. Measurably improve your software and middleware modules on tasks such as data mining and specimen routing, assay utilization, stock inventory, specimen management, and result processing.

Proactive operational monitoring improves your instrument uptime through a secure, encrypted, online connection between your analyzer and your local customer support center. This enables us to notify you before you even know you have a problem.

Remote troubleshooting saves your staff time and resources by electronically capturing instrument reports, logs, and notifications. Eliminating manual exchanges of information reduces paperwork and lessens the potential for error.

Customized, on-site instrument training equips your staff with the skills and confidence to elevate total laboratory performance.

Specific performance enhancement services vary from country to country. For information on the specific packages available, please ask your Abbott Diagnostics sales representative or contact your local Abbott Diagnostics commercial organization.