Technical Support
- Australia
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Free call 1800 816 696
For less urgent enquiries email ADD-Support-AU@abbott.com - New Zealand
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0800 656 233
For less urgent enquiries, email John.Muir@abbott.com
The primary function of Technical Support is frontline telephone support. Our dedicated Technical Support team will help you resolve technical issues with Abbott products. Technical Support is the official department to initiate all product investigations for the division.
Technical Support includes highly-trained Medical Technologists, with many years of clinical laboratory experience. Abbott provides extensive training to prepare the Customer Technical Support Team to handle a diverse range of issues, including:
- Operations assistance
- General information requests
- Specific reagent and instrument concerns
- Product complaints
- Customer training
- Onsite installation and implementation for selected instrument systems
Technical Support is committed to providing our customers with the highest standard of service in a friendly and professional manner to ensure optimal performance of Abbott’s products.